Why does my email signature look messed up or different on reply emails
If you have ever sent out an email with your email signature included to a client or customer, and on reply email, received your email signature back with noticeable changes or differences from the original signature you sent, you're not alone. And you may think that the recipient received that messed up email signature too.
However, this is not usually the case. In most cases, when using the code produced by Email Signature Rescue, when the signature arrives at the destination, the signature will look just as you intended it to look*. It's only on reply email, that the signature looks different or gets messed up.
Why does my email signature get messed up in some reply emails?
Unfortunately, we cannot control what the email signatures look like after someone replies to our emails. That's because once the signature leaves our email client, there are so many other factors that can affect the signature, that we cannot control.
When the signature arrives in the recipient's email client, and is read by the recipient, it should look as it's intended to look* because that recipient is in "reading mode".
But as soon as that recipient hits reply to your email, the recipient's email client has just shifted into "composing mode". The user and the user's email client can now alter your HTML signature however they like or need.
There is no solution or workaround for this when using HTML email signatures. It's just the way that email clients work.
Email Signature Rescue conducts extensive cross-email-client compatibility testing on all of our email signature templates to ensure that we have the best code possible to work across all of the major (and many of the minor) email clients that support HTML. Most recipients will see the email signatures as they are intended to look, if they are using any of our supported email clients, however we can never guarantee that your signature will always look as intended, as that is controlled at the destination, not at the source.