Got questions about how our software and templates work? Find all the answers to commonly asked questions right here.
Who uses Email Signature Rescue?
We have more than 130,000 users from all walks of life, from dog walkers, to hair stylists, real estate agents, graphic designers, accountants and more.
The beauty of Email Signature Rescue is that anyone can create a professional HTML email signature and install it in their own email software quickly and easily, without requiring any design or coding knowledge.
Single Users can create their own professional HTML email signature and install it quickly. Companies can use features like signature duplication, auto-update functionality and installer apps to make it easy to setup their own company signatures for all their Users. Designers can access our Reseller program to re-sell our software to their own clients.
Which email clients, apps and software are compatible with Email Signature Rescue?
You can find our full list of all supported email clients, apps and software here.
How do I create email signatures for all my Users?
When you create the first email signature in your account, you'll be prompted to upload a Default Image. This should be the company logo or image that will be used within all email signatures.
Once the email signature has been created, you can tailor it to achieve the design you're after. Once you are happy with the design, you can then duplicate that design for each User. Each User's signature is saved to your Dashboard.
When you have finished creating all email signatures, simply click Email All Signatures on your dashboard and all email signatures will be distributed to the user via email, with their HTML file, signature key and installation instructions provided.
How long does it take to setup email signatures for all Users?
Generally it takes about 10-30 minutes to design your company signature, then you'll need to duplicate that signature for each User which takes approximately 2-5 minutes per User, depending on how many details you need to change in each signature, like the User's name, email, role and profile picture.
If you have your user data available in a spreadsheet, like Excel or Google Sheets, you can provide this to our Support staff and we will create all your signatures for you to help you get started.
When you've finished creating your signatures, you simply email all signatures to your Users by pressing a button on the Dashboard. Your Users receive their signature's API key and HTML file to their email and they then need to install their own signature using either an API key with an Installer App/Extension or by simply copy and pasting the HTML file directly into their email software settings, following our guides.
Do Users find it difficult to install their own signatures?
Our users find it extremely easy to install their email signature.
Most users choose to download our installer app which will set up their email signature for them. If their email client isn't supported by our app then they refer to our manual installation guides instead.
There are always going to be times when some users experience issues, which is why our Support Team is here to assist with any troubles.
How do Users install the email signature in email clients, apps and software?
It's easy! Follow the install guide or video for your email clients, software and apps.
If your email client supports it, install your signatures using our easy installer apps for Windows and MacOS or browser extensions for Chrome, Firefox and Safari, with automatic updating from the ESR Dashboard directly to your email client.
If your email client isn't supported by our installer app, then you can refer to the manual installation method located within it's installation guide instead.
Can I add and remove Users as needed?
You can add and remove email signatures from the software as needed, to coincide with staff changes in your company. You will be allocated a certain amount of email signatures you can create based on the plan you choose. For example, if you are on our 10 Plan, you will have 10 slots open to create signatures in your account. If you have 9 staff members that all require an email signature, you will be using 9/10 email signatures.
If 1 staff member leaves, you can delete their signature and this will open a new signature slot for a new employee (you will now be using 8/10 signatures). Simply duplicate another staff member's template to create a new email signature for your new employee and you will be back to using 9/10 of your allocated email signatures.
Can I upgrade or downgrade my account as needed?
Yes! If you start with our 3 Plan, but you have 10 Users that require an email signature, you can upgrade at any time through your account and the cost is prorated at the time of upgrade or downgrade.
If you sign up using Paypal, you will need to switch to credit card to perform upgrades and downgrades.
How many templates are included in the software?
You get all 20 professionally designed, tested and coded email signature templates included in our software.
You also get access our growing collection of more than 50 premade signature designs. So if you see a design on our website that you like, we've made it even easier for you to create that design for yourself.
How do I use a Premade Design Code to create an email signature?
Browse our growing collection of premade templates here. When you find a design you like, simply copy the code and paste it when creating your signature from the Dashboard. Then you just need to change the images to your own and add your own contact details.
Find more details about How to create a Premade Signature Design here.
Can I add or import my own custom HTML into the software?
Unfortunately, we don't allow for custom HTML, but for good reason. We pride ourselves on our own HTML solving many cross email client compatibility issues and can assure you that you will want to use our HTML code over any others. It also makes trouble-shooting much easier when issues do arise, knowing that all Users are using the same HTML and not their own custom HTML. With so many design options, we truly believe that you will find a new design in our software that you love just as much!
Can I create signatures for multiple companies under one account?
Yes, you can use our software to create signatures for multiple companies and users with different images and information included in each signature.
The images and information you put in each signature can be completely independent of each other, or you can use our Default Images feature and upload images to use across all signatures, it's up to you.
We do suggest if you are considering adding multiple companies higher than 20 users, to create individual Email Signature Rescue accounts for each company, for easy updating of company images across all signatures. Please contact us for discount pricing for multiple company accounts.
Do the email signatures update automatically?
If you install your email signatures using our Key installation method in supported email clients, your email signature will update automatically whenever changes are made from your Dashboard.
For other email clients, when you make changes to your email signatures in our software, you will need to re-install the HTML through the settings in your email client. In most cases, this is a simple copy and paste which takes less than 30 seconds.
Find out what options are available for installation for your email client here.
How many images can I include in each email signature?
You can include one primary image, one secondary image, and up to 4 banner images in each email signature.
Where are images hosted?
We only use the best quality Amazon S3 Servers located in Virginia in the United States with an uptime of 99.9%, but that doesn't mean that your email signature images are only served from there.
When you've finished creating your email signatures, turn on your CDN option in the account settings and your images will be served from the closest server to your email recipients, from the list below.
North America: Ashburn, VA; Atlanta, GA; Chicago, IL; Dallas/Fort Worth, TX; Hayward, CA; Jacksonville, FL; Los Angeles, CA; Miami, FL; New York, NY; Newark, NJ; Palo Alto, CA; San Jose, CA; Seattle, WA; South Bend, IN; St. Louis, MO
Canada: Montreal, QC; Toronto, ON
Europe: Amsterdam, The Netherlands; Dublin, Ireland; Frankfurt, Germany; London, England; Madrid, Spain; Marseille, France; Milan, Italy; Paris, France; Stockholm, Sweden; Warsaw, Poland
Asia: Chennai, India; Hong Kong; Mumbai, India; Manila, the Philippines; New Delhi, India; Osaka, Japan; Seoul, Korea; Singapore; Taipei, Taiwan; Tokyo, Japan;
Australia: Melbourne, Australia; Sydney, Australia
What kind of image editing tools are included?
You can crop, circle-crop and resize images on upload, using our software.
Other options include:
- Retina and HiDPI images
- Animated gifs
- Add email or website links to any image
- Turn on CDN in settings to serve images from a Content Distribition Network
Default Images and Custom Images
Default Images are located on your Dashboard. When you add Default Images, the images can be used across any email signature in your account. You can select to use the Default Image when editing the signature. Changing a Default Image will update all email signatures that use the Default Image. This feature is most used for advertising banners that Users want to change weekly or monthly and the logo image that is applied to all signatures in the account.
Custom images are located in the email signature editor and relate only to that email signature you are currently editing. These are mainly used for adding profile photos or images that only need to be included in that particular email signature.
Which icons are included in the software?
- TRIP ADVISOR
- CAMPAIGN MONITOR
- PLAY STORE
- ITUNES STORE
- CAREERS 2.0
- SUPER USER
- SERVER FAULT
- STACK OVERFLOW
- STACK EXCHANGE
- DEVIANT ART
- STUMBLE UPON
Why shouldn't you use a free email signature generator?
Do the templates support International Characters/Letters?
Can I create my own text links in the email signature?
How do you test your email signatures across all supported email clients?
Can I install the email signature across multiple email clients and apps?
What makes Email Signature Rescue different to it's competitors?
Are the email signatures responsive?
What do I get with my plan?
You get immediate access to our software to create, edit and manage all your email signatures online. We also host your images, banners, vcards and social media icons. You also get all 20+ professionally designed, coded and tested HTML email signature templates included in our software, you can preview and choose designs while you create your signatures. And finally, you get installation support, online guides, apps and browser extensions to help you install your email signatures in any of our supported email clients.
What don't I get?
There’s no catch. We include all features on all plans. You just need to select the right plan for the number of users you require.
What will I pay?
How do I pay?
You can start right now using your Mastercard, Visa or American Express (Amex) cards. Online Payments Secured by Stripe™. We never see or hold any payment details. Paypal is also available. Simply select Paypal during checkout. You can choose from our available currencies above the pricing plans. If you’re a larger Corporation or Government Department and need to pay by Invoice or have other requirements, please don't hesitate to contact us to discuss your requirements.
Why should I pay for email signatures?
I'm a Designer, how do I sign up my clients?
Do you offer a free trial?
Are there any discounts available?
Discounts are available to Non-profits, Charity Organizations, Personal Users and Students.
Got a question that we haven't answered here? Ask us now.
Discounts are available to Non-profits, Charity Organizations, Personal Users and Students.
Non-profit or Charity: Please use code
K7X99H38 for 20% off our pricing plans.
Student/Education: Please use code
2SWM8PP5 for 20% off our pricing plans.
Personal User: Please use code
7E2CT39K for 20% off our pricing plans.